Warranty and Returns

Warranty:

Warranty: 24 months.

We offer a 24-month product warranty (2 years) for all end-user customers, as per European Law.

The warranty covers defects that occur during proper usage of the products. All items will be repaired or replaced within a 30-day period.

Warranty: 12 months for business users and companies.

Warranty and Repair Request Ticket:

To claim warranty, please adhere to the following policies:

• The product must be used in accordance with its intended purpose and as per the instructions for use.
• The product must not have been damaged due to improper use, handling, or storage.
• The product must not have been modified or repaired by unauthorized personnel.
• Normal wear and tear or consumable items (such as batteries, light bulbs, etc.) are not covered by the warranty.
• Customers must provide proof of purchase, such as a receipt or invoice, to make a claim under the warranty. If the receipt is lost, please contact us, and we will assist in locating it.

Returns:

All items are eligible for returns within 14 days, as per the Civil Code. However, certain exceptions are stated in the Civil Code, such as food, certain drugs, hygienic equipment, hygienic protection supplies, crypto miners, gold, and software licenses.

Returns are also accepted if items are not functioning as described or if they lack promised functionalities.

After Warranty Service:

We provide after-warranty service and are an authorized service repair center for ASIC miners in Europe.

Firmware upgrades for ASIC miners are offered for 5 years after the initial item release.

Recycling services are available for products no longer covered under warranty, enabling customers to dispose of their old products in an environmentally friendly manner.

Repairs:

We offer both paid and free repairs for all JASMINER miners. To request repairs and warranty service, please create your repair ticket here.