FAQ
Order FAQ:
➖Can I buy from any country or region?
We accept purchases from most countries or regions, however, due to logistics restrictions or local policies, we are unable to process orders from the following countries or regions: Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, and North Korea.
➖What forms of payment are accepted for purchases?
We support offline USD transfers or online payments using digital currencies.
We do not accept credit card payments.
➖How long does it take for products to ship after purchase?
For products available for pre-sale starting April 15th, confirmed orders during the pre-sale period will be shipped within 8 weeks after the official opening of the sale. Confirmed orders placed after the official opening of the sale will be shipped 8 weeks after the order is placed.
➖Is there a delivery service available?
We utilize third-party carriers such as DHL, UPS, etc., to handle package delivery.
➖What is the estimated shipping time?
Typically, we opt for customs land transport for delivery, with the timeframe varying based on the destination.
For customers requiring faster delivery, air freight can be arranged at an additional cost.
Upon placing your order, feel free to reach out to your chosen shipping company for any assistance needed. We'll gladly provide you with the necessary information upon request.
➖Is there a warranty for the products? If so, how long is the warranty period?
Yes, there is a warranty period of 24 months for both the Miner and the PSU.
➖What is the return/exchange policy?
All pre-sale orders are final and non-refundable. Please ensure you are fully committed to your purchase and understand the product details before completing your order.
➖What is the stock model of the miner?
The stock model refers to miners currently held in our warehouse and ready to be shipped. These miners will be dispatched within 24 hours after payment clearance. Clients also have the option to pick up the miner in person.
➖What is the delivery or production model?
Miners and products marked for delivery or production will be shipped or produced according to a predefined schedule. The website specifies the delivery or production batch timeframes. Following this schedule, products or miners will be delivered to clients.
Hosting FAQ
How it works
When will be my miner installed? Do I pay some extra for electricity?
Your ASIC will be installed in few hours. You will pay for the electricity additionally.
How much does the hosting itself cost?
The hosting if for FREE. All the fees are included in the electricity price.
Do you provide some insurance for ASIC miner service life?
Yes, we provide 3 YEARS insurance.
Can be mine Hosting ASIC Miner deliverd to my home?
Yes, we can send your miner to you with 3 month notice period.
Shared ASIC Miners
How does the Shared ASIC Miner works?
If you will buy for example 1/10 of an ASIC, you will own 1/10 of it's hashrate, 1/10 of it's revenue a you'll pay 1/10 of Energy & Fees for that ASIC.
The rest 9/10 will be own by someone else.
Can I reach one whole ASIC in some time?
Yes, you can. For example if you buy 1/10 of an ASIC, than 1/10 and than 8/10, you will own 10/10 of an ASIC, that means you own one whole ASIC and you even have an option to take that ASIC from hosting and have it deliverd to you.
If i purchase 1/10 of an ASIC Miner, can I sell it to someone if I want to?
Yes, you can. We are also preparing a function on our site specially for this.
Wallet
How to change my wallet address?
You can set your wallet address only when you are creating your account. If you want to change your wallet address after it was already set, you have to contact our support and they will change it for you after a few simple steps. This procedure is simply because of a safety reasons, so nobody else can change your address except you.
When should I pay my Energy & Fees?
Energy works like subscription. For example you will prepay energy for a month. Every miner has individually their own daily usage of energy and cost fort that will be subtracted everyday from your prepaid energy balance. You just have to check that your energy balance is not $0, if you will not have any Energy & Fees balance left, your miner will be automatically turned off.
Is 0,13 EUR the final price for the electricity and fees?
Yes, the price is final. All the fees are included in the electricity price.